Effective Date: July 31, 2026
At Nagu Containers, customer satisfaction is our priority. We are committed to delivering quality shipping containers and custom container solutions. Please read this Refund & Return Policy carefully before placing your order.
1. General Policy
Shipping containers are large, specialized products that require transportation, inspection, and delivery logistics. Because of their size and nature, returns are subject to the conditions outlined below.
By purchasing from Nagu Containers, you acknowledge and agree to this Refund & Return Policy.
2. Order Cancellations
Before Shipment
Orders may be canceled before the container has been dispatched for delivery.
If your order has not yet shipped, you may be eligible for a full refund, less any non-refundable processing fees, if applicable.
After Shipment
Once a container has been dispatched or is in transit, the order cannot be canceled without additional transportation and handling charges.
Any approved cancellation after shipment may be subject to:
- Delivery charges
- Return transportation costs
- Restocking fees
- Administrative fees
These charges will be deducted from any approved refund.
3. Return Eligibility
Due to the size and transportation costs associated with shipping containers, returns are accepted only under limited circumstances.
A return request may be considered if:
- The wrong container was delivered.
- The container arrived with significant transportation damage.
- The container does not substantially match the purchased specifications.
- Delivery cannot be completed due to an error on our part.
All return requests must be submitted within 48 hours of delivery.
4. Non-Returnable Items
The following items are not eligible for return:
- Custom-built containers
- Modified containers
- Office containers
- Container homes
- Refrigerated containers built to customer specifications
- Containers altered after delivery
- Containers damaged after delivery
- Containers used by the customer
- Clearance or final-sale products
All custom orders are considered final once production has begun.
5. Inspection Upon Delivery
Customers are responsible for inspecting their container immediately upon delivery.
Please verify:
- Container size
- Container type
- Exterior condition
- Door operation
- Structural integrity
- Flooring condition
If any issue is identified, note it on the delivery receipt and contact us immediately.
Photographs should be provided whenever possible.
6. Damaged or Incorrect Deliveries
If your container arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Order number
- Delivery address
- Description of the issue
- Photographs showing the damage or discrepancy
Once reviewed, we may, at our discretion:
- Replace the container
- Repair the container
- Offer a partial refund
- Provide a full refund if appropriate
7. Return Authorization
Do not return any container without prior written authorization from Nagu Containers.
Unauthorized returns may be refused.
If a return is approved, we will provide return instructions and coordinate transportation where applicable.
8. Return Shipping Costs
If the return is due to our error, including:
- Incorrect container delivered
- Major transportation damage
- Incorrect specifications
Nagu Containers will arrange and pay for return transportation.
If the return is requested for any other approved reason, the customer is responsible for all transportation, loading, unloading, and associated return costs.
9. Refund Processing
After an approved return has been received and inspected, refunds will be processed to the original payment method.
Approved refunds are generally issued within 5–10 business days after inspection.
Processing times may vary depending on your financial institution.
10. Financing Orders
If your purchase was financed through a third-party financing provider, any approved refund will be processed according to the financing provider’s policies and may be applied to your outstanding balance rather than paid directly to you.
11. Deposits
Deposits made for:
- Custom container projects
- Special-order inventory
- Modified containers
- Reserved inventory
may be non-refundable once work has commenced or inventory has been allocated.
12. Delivery Charges
Delivery charges are generally non-refundable once transportation has been scheduled or completed.
If delivery must be rescheduled due to customer-related circumstances, additional transportation fees may apply.
13. Force Majeure
Nagu Containers is not responsible for delays or inability to deliver caused by events beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Government restrictions
- Port congestion
- Labor disputes
- Transportation disruptions
14. Warranty Claims
If your container is covered by a manufacturer’s warranty or a limited warranty provided by Nagu Containers, warranty claims are handled separately from this Refund & Return Policy.
Please refer to our Warranty Policy for complete details.
15. Contact Us
If you have any questions regarding returns or refunds, please contact our Customer Support team.
Nagu Containers
Email: [email protected]
Phone: +1 (555) 123-4567
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed
Our Commitment
At Nagu Containers, we are committed to providing premium-quality shipping containers, transparent pricing, reliable nationwide delivery, and responsive customer support. If an issue arises with your order, our team will work diligently to reach a fair and timely resolution.