This policy outlines the procedures, conditions, and timeframes for returning a container and receiving a refund. We are committed to a smooth and transparent process.
Return Window: You must initiate a return by contacting our Customer Support team within 30 calendar days of receiving your container.
Condition: To be eligible for a return, the container must be in the same condition that you received it, free from any customer-induced damage, alterations, or modifications.
Return Authorization: Returns require a Return Authorization number. Do not send the container back without prior written approval and a valid Return Authorization number from our team.
To start the return process, please follow these steps:
Contact Us: Email info@nagucontainers.com or call +17373669771 to request a return authorization. Please include your order number and the reason for the return.
Arrange Shipping: You are responsible for arranging and covering the cost of return shipping unless the return is due to our error e.g., incorrect or defective product. Return shipping costs for containers are typically significant due to specialized logistics.
Once your return has been received, inspected, and approved, we will process your refund:
Restocking Fee: A 15% restocking fee will be applied to the purchase price of the container, unless the return is due to an error on our part. This fee covers inspection and administrative costs.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Refund Processing Time: Once the refund is approved, please allow up to 30 business days for the credit to be fully processed and reflected on your account.
The following items are non-returnable and non-refundable:
Custom-built or modified containers once production has begun.
Containers sold “as-is” with specified defects or conditions.
Containers that have been altered, modified, or damaged after delivery.
If your container arrives damaged or defective, please contact us immediately:
Notification: You must notify us within 30 days of delivery.
Evidence: Please provide photos of the damage or defect, along with your order number, to info@nagucontainers.com.
Resolution: We will resolve the issue by repairing the container, offering a replacement, or issuing a full refund including original shipping costs.
For any questions or concerns regarding this Refunds and Returns Policy, please reach out to our customer service team:
Email: info@nagucontainers.com
Phone: +17373669771
Address: 1141 Fulghum Road, Wilmer, Texas 75172, United States
We source and deliver containers to any destination nationwide. No matter where you are, our dependable services ensure your location is never a limitation.