Effective Date: July 31, 2026
At Nagu Containers, we take pride in supplying high-quality shipping containers backed by dependable customer service and a straightforward warranty process. This Warranty Policy explains the warranty coverage available for eligible products purchased directly from Nagu Containers.
Our goal is to provide confidence in every purchase while setting clear expectations regarding what is and is not covered.
1. Warranty Coverage
Warranty coverage begins on the date your container is delivered or collected, whichever occurs first.
Coverage applies only to the original purchaser and is non-transferable unless otherwise agreed in writing.
Warranty coverage varies depending on the type and condition of the container purchased.
2. New (One-Trip) Shipping Containers
New (One-Trip) containers are built to international ISO shipping standards and have generally completed only one cargo journey.
Our Limited Warranty includes:
- Structural integrity coverage for 10 years
- Wind and watertight performance for 10 years
- Functional cargo doors and locking mechanisms
- Factory-installed flooring and structural components against defects in materials or workmanship under normal use
Normal cosmetic marks, scratches, dents, and minor paint imperfections caused during transportation or handling are not considered warranty defects.
3. Used Shipping Containers
Used containers are inspected before sale and classified according to their condition.
Eligible used containers include:
Wind & Watertight (WWT)
Covered for 12 months against:
- Loss of wind and watertight performance
- Structural failure caused by defects present at delivery
- Door functionality under normal use
Cargo Worthy (CW)
Covered for 12 months against:
- Structural defects affecting intended use
- Functional doors and locking systems
- Weather-tight enclosure when maintained under normal operating conditions
Because used containers have been in commercial service, cosmetic wear such as dents, surface rust, scratches, faded paint, and repair marks is expected and is not covered under warranty.
4. Custom Container Conversions
Nagu Containers warrants workmanship performed during approved container modifications for 12 months from the delivery date.
This warranty applies only to work completed by Nagu Containers.
Coverage may include:
- Installed doors
- Windows
- Interior framing
- Electrical installation (where supplied)
- Plumbing installation (where supplied)
- Interior finishes
- Welding performed during modification
Manufacturer warranties may apply separately to third-party products such as HVAC systems, appliances, windows, electrical equipment, and refrigeration units.
5. Refrigerated Containers (Reefers)
The refrigeration unit and related equipment may be covered by the original equipment manufacturer’s warranty where applicable.
Nagu Containers will assist customers in submitting eligible warranty claims to the manufacturer when possible.
Warranty duration varies depending on the refrigeration equipment supplied.
6. What Is Covered
Subject to the terms of this Warranty Policy, eligible claims may include:
- Structural defects
- Failure of welded structural members
- Roof leaks caused by manufacturing defects
- Wall leaks resulting from covered defects
- Door hardware failure due to manufacturing defects
- Locking mechanism defects
- Original flooring defects caused by defective materials
At our sole discretion, Nagu Containers may:
- Repair the product
- Replace defective components
- Replace the container
- Provide another appropriate remedy
7. What Is Not Covered
This warranty does not cover:
- Cosmetic scratches
- Paint fading
- Surface rust
- Normal wear and tear
- Tire marks
- Minor dents
- Customer modifications
- Improper installation
- Improper lifting
- Improper stacking
- Overloading
- Neglect
- Abuse
- Vandalism
- Theft
- Fire
- Flood
- Hurricanes
- Tornadoes
- Earthquakes
- Lightning
- Corrosion caused by chemicals
- Damage from vehicles or equipment
- Damage resulting from poor site preparation
- Unauthorized repairs
- Ordinary aging
Warranty coverage becomes void if the container has been significantly modified or repaired by anyone other than Nagu Containers without prior written approval.
8. Customer Responsibilities
To maintain warranty coverage, customers should:
- Inspect the container upon delivery.
- Maintain the container in accordance with normal industry practices.
- Keep drainage areas clear.
- Repair minor damage promptly to prevent further deterioration.
- Operate doors and locking mechanisms properly.
- Avoid structural modifications without professional guidance.
Failure to properly maintain the container may affect warranty eligibility.
9. Warranty Claim Process
If you believe your container has a covered defect, please contact us as soon as possible.
Please provide:
- Order number
- Proof of purchase
- Delivery date
- Container identification number (if available)
- Description of the issue
- Clear photographs or videos showing the affected area
Additional information may be requested to help evaluate your claim. Photo documentation is commonly required before repairs or replacements are authorized.
10. Inspection
Nagu Containers reserves the right to:
- Review photographs or videos
- Request additional documentation
- Arrange an inspection
- Verify that the reported issue falls within warranty coverage
Repairs or alterations should not be performed until the warranty claim has been reviewed unless immediate action is necessary to prevent further damage.
11. Limitation of Warranty
This Limited Warranty applies only to the repair or replacement of eligible defects.
To the fullest extent permitted by law, Nagu Containers shall not be responsible for:
- Lost profits
- Business interruption
- Rental expenses
- Loss of use
- Consequential damages
- Incidental damages
- Indirect damages
Nothing in this policy limits rights that cannot legally be excluded under applicable law.
12. Warranty Transfers
This warranty is provided to the original purchaser and is generally non-transferable unless approved in writing by Nagu Containers.
13. Relationship to Other Policies
This Warranty Policy should be read together with our:
- Terms & Conditions
- Refund & Return Policy
- Delivery Policy
- Payment Policy
- Privacy Policy
- Guarantee Policy
Where these documents interact, each applies according to its specific purpose.
14. Contact Us
If you have questions regarding this Warranty Policy or need to submit a warranty claim, please contact us.
Nagu Containers
Email: [email protected]
Phone: +1 (555) 123-4567
Website: https://www.nagucontainers.com
Business Hours
Monday – Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed
Our Commitment
At Nagu Containers, we stand behind the quality of our products. Every eligible container is inspected before delivery, accurately represented, and supported by responsive customer service. If a covered issue arises during the applicable warranty period, our team will work with you to provide a fair and timely resolution.