Our Guarantee

Effective Date: July 31, 2026

At Nagu Containers, we stand behind every shipping container we sell. Our guarantee is built on quality, transparency, and dependable customer service. Whether you’re purchasing a new one-trip container, a used storage container, or a custom-built solution, we are committed to delivering products that meet your expectations.

Our goal is simple: provide shipping containers you can purchase with confidence.

Our Commitment to Quality

Every container supplied by Nagu Containers undergoes a comprehensive inspection before it is released for delivery.

Our inspection process includes verification of:

Structural integrity
Roof condition
Sidewall condition
Floor condition
Door alignment and operation
Locking mechanisms
Corner castings
Weather resistance
Overall appearance based on the purchased grade

Every container is evaluated to ensure it matches the condition classification selected by the customer.

Container Condition Guarantee

We clearly identify the condition of every container before purchase.

One-Trip (New) Containers

Our One-Trip containers are:

Used for a single international cargo shipment
Structurally excellent
Nearly new in appearance
Free from major dents or structural damage
Ideal for residential, commercial, and premium applications

Minor cosmetic marks from transportation and handling may be present.

Used Wind & Watertight (WWT) Containers

Our WWT containers are guaranteed to:

Be structurally sound
Keep out normal wind and rain
Have functional doors
Have usable flooring
Be suitable for secure storage

Used containers may display cosmetic wear, surface rust, dents, scratches, or previous repairs consistent with normal service life.

Cargo Worthy (CW) Containers

Cargo Worthy containers are inspected for continued structural suitability and are intended for customers who require containers appropriate for freight or transport applications where applicable.

Documentation may be available upon request, depending on inventory and certification status.

Structural Integrity Guarantee

We guarantee that every container sold meets the structural expectations of its advertised condition.

Our inspection includes:

Straight frame alignment
Secure corner castings
Properly functioning cargo doors
Stable flooring
Sound roof structure
No structural defects that would prevent normal intended use

Weather Protection Guarantee

Containers sold as Wind & Watertight are inspected to ensure they provide protection against ordinary weather conditions.

This includes:

Functional door seals
Weather-resistant enclosure
No visible openings that would permit normal rain intrusion

Customers should inspect their container after delivery and report any concerns promptly.

Accurate Product Representation

We are committed to presenting every container honestly and accurately.

Product listings, photographs, and descriptions are intended to represent the container grade purchased.

Because used containers vary, cosmetic appearance may differ slightly from representative images while remaining consistent with the advertised classification.

Nationwide Delivery Assurance

Our logistics team coordinates deliveries throughout the United States with attention to safety and efficiency.

Before delivery, we:

Confirm order details
Verify delivery information
Schedule transportation
Coordinate placement requirements
Provide estimated delivery timelines

Delivery schedules may vary based on inventory availability, weather, road conditions, and destination.

Transparent Pricing

We believe in straightforward pricing.

Before your order is finalized, you will receive confirmation of:

Product pricing
Delivery charges
Optional modifications
Applicable taxes
Additional services, if requested

No additional charges will be added without your approval.

Customer Satisfaction

If the container you receive does not reasonably match the specifications confirmed in your order, please contact us within 48 hours of delivery.

Our team will promptly review your concerns and, where appropriate, may offer:

Product inspection
Repair
Replacement
Partial refund
Other reasonable resolutions based on the circumstances

Please refer to our Refund & Return Policy for complete eligibility requirements.

Custom Container Projects

Every custom container project is designed according to the customer’s approved specifications.

Before construction begins:

Plans are reviewed
Specifications are confirmed
Customer approval is obtained

Because custom containers are built specifically for each customer, changes after production begins may result in additional costs and are generally not eligible for return.

What Our Guarantee Does Not Cover

Our guarantee does not cover damage resulting from:

Improper installation
Misuse or abuse
Unauthorized modifications
Vehicle collisions
Fire
Flooding
Hurricanes, tornadoes, earthquakes, or other natural disasters
Corrosion caused by improper maintenance
Overloading beyond intended capacity
Failure to prepare a suitable installation site

Normal cosmetic wear that does not affect the container’s intended use is not considered a defect.

Ongoing Customer Support

Our relationship with customers continues after delivery.

Our support team is available to assist with:

Product questions
Delivery inquiries
Maintenance guidance
Container modifications
Future purchases
Warranty-related questions

We are committed to providing responsive and professional customer service throughout your ownership experience.

Our Promise

When you purchase from Nagu Containers, you can expect:

Premium-quality shipping containers
Honest product descriptions
Transparent pricing
Professional customer service
Reliable nationwide delivery
Thorough product inspections
Responsive after-sales support

We are committed to earning your trust by delivering dependable products and standing behind the quality of every container we sell.

Contact Us

If you have questions about our Guarantee Policy or need assistance with your order, please contact us.

Nagu Containers

Email: [email protected]

Phone: +1 (555) 123-4567

Website: https://www.nagucontainers.com

Business Hours

Monday – Friday: 8:00 AM – 6:00 PM

Saturday: 9:00 AM – 2:00 PM

Sunday: Closed